Furbo Dog Camera التعليقات التطبيق

The last month has been terrible

When I first got the Furbo it was awesome. My dog loved it. I was able to let her out of her crate for longer periods of time because I could easily distract her from bad behavior. However, the last month I have been almost unable to use my Furbo. The connection is never working. I had one connection issue in the first month of using Furbo and messaged them on Facebook. They messaged me back almost immediately. Now, when I’m having constant troubles, I’m lucky to hear back the next day. What’s frustrating is that I don’t have the ability to use a rather pricey camera so it just sits there and there’s nothing I can do to fix it. It’s not my app, not my phone, not my WiFi. At this point I’m stuck because I have it and there’s nothing I can do to actually use it. If this camera worked as it’s supposed to, it would be great. The truth is that it doesn’t work a majority of the time because of problems on Furbos end.

Very frustrated

I received my Furbo as a gift and was really anxious to start using it. Well over an hour later and I still can’t complete the initial setup process... but I keep getting these annoying welcome emails. And I have to wait a good 12 hrs yet before hearing back from support.

Junk

Aggravating! Worked for a few days lost connection and sitting for 2 weeks now. Can’t get it to re-connect. Probably will shoot it with my 45 cal in a few days! Don’t waste your money.

Software & App needs improvement

Camera wise, this is the best I’ve had. It’s really wide angle so you can see a lot at once (which makes up for the fact that it doesn’t move). It’s very clear. The problems I have are with the app. It’s glitchy when you first connect, update the firmware, and sometimes has trouble connecting. I turned off bark notifications everywhere possible but it still notifies me. It also confuses barking with other loud noises in the house like when I cough or someone drops something on the floor. So I’m constantly getting notifications on my Apple Watch and phone, which is very annoying. I have to turn off all notifications for the app. Great concept and simple UI, but needs better execution. Hoping this will get fixed.

Junk.

Everything about this is horrible. App is buggy as all get out. Device hangs, and will not respond at all to hard reset. If you want to pay a bunch of money, get excited at having this thing work for less than a day, and then spend way way too much time fussing with it and reading absolutely useless tech help pages, then look no further...the amazing, utterly f#cktastic, FURBO!!!

What happened!!

I’ve had this product for almost a year and have loved it. However, with the most recent app update I have been unable to get my phone to connect. I’m still receiving the bark alerts but when I go to connect either being on WiFi or on Verizon’s network it keeps telling me connection failed. I have other things connected to my home WiF, that appear to be working just fine, so I can only assume something happened with the latest update.

Great idea but poor execution

I love this device when it’s working; however, that is probably only around 60% - 70% of the time. It seems that whenever the issues get worked out and the device works properly for a consistent period of time, they will push out an update that breaks everything again. Then, you’re out of luck for several days (like at the current moment). I’ve got far more important things to do then consistently troubleshooting this device. It may get unplugged soon.

WAS FLAWLESS.. Now USELESS

This app work perfectly for the longest time and all the sudden it does not work anymore I cannot for the life of me get it to connect this for about was far too expensive to have a weak and unstable app

It would be a great app if it worked

I’m really frustrated. My app almost never connects. I see a spinning wheel in 95% of the time. I get the bark alerts but I can’t see my dog :( In the rare cases the app does connect it is great but that makes it even more frustrating. I contacted costumer service but they take forever to get back to me.

Device is Great, App is Poor

Bugs everywhere. Even the listed support email address doesn’t work.

LOVE IT!

I’m not really sure why the reviews are so bad for this product... Maybe just dumb consumers that think they are going to use the Furbo as a whole home security system instead of what it is, a dog cam! A great one at that!!! 2 way Audio, Live HD video, auto night vision, bark and motion alerts, and a Treat Tosser! Even with a weak cell signal it still loads. I would highly recommend this product to fellow animal lovers!!

Tmobile fix

Finally fixed the tmobile issue and is iphonex compatible. Hopefully it stays working because it was fixed once before only to stop working again a ninth later.

DOES NOT WORK MOST OF THE TIME

We have only had luck with connecting when on wifi. Tmobile still has connection issues and no luck with AT&T either. When we do connect, if we are far from the furbo our voices come out digitized, static and hard to make out. It freaks out dog out more than anything. You can throw treats which is nice. Random aim so depends on where you position this. It was a great concept. But make sure you read reviews before purchasing to ensure it will work with your phone. I've updated the app so that's not the issue...

Furbo Update! 🙄

Every. Single. Time. We go backwards. Why does each iOS update break the ability to view the Furbo camera while using T-Mobile LTE?! 👎🏻👎🏻 I still receive the barking alerts, but I can’t view the feed. ☹️ Why is this such a hard issue to fix?!

Was a 5 Star until the update

I LOVED my Furbo prior to the recent update. The picture was clear and I loved the notification when my dog was barking. Since the update, it freezes when you try to open it and constantly needs me to enter my password.

Not Compatible with T-Mobile (still)

If you have T-Mobile, don't buy Furbo. They've had lots of issues keeping the app working with the carrier. It hasn't worked for me in months..... This is still an issue. Even on iOS 11.1.1.

Apple Update Killed Connectivity

Since the latest series of Apple updates, which began over a month ago, I cannot connect to my Furbo, AT ALL! The Furbo updates and hard resets have not addressed my issue. My Furbo was literally my second most favorite electronic device in my possession, but now is a complete failure. Customer support has not been able to help me resolve my specific issue and it’s been the most frustrating experience.

Saving video no longer works

Agree with others that sound quality is not very good. Also, saving video clips no longer works. Keep getting an error.

Doesn't work with TMobile

Update 11/4 still not working on T-Mobile. This has been going on for close to a year! Update 10/22. Still not working on T-Mobile. Since I purchased in December of 2016, this product has rarely worked. They don’t tell you this up front. Be careful! They are a scam. Update 9/16 - another update and it doesn't work again. I spend more time troubleshooting this stupid thing. My expectations are pretty low. I just expect it to work which it doesnt. They are not transparent about their issues sign TMobile. If you email them they just respond blaming TMobile which is suspect because I've never had an issue with any other app. I purchased in December. They fixed the first issue and then you get an update and it stops working again. Beware.

Great the few months it worked

Loved it the few months it worked with TMobile, I bought two at launch. They are just paper weights, very expensive paperweights. Even when they did work, switching between my two cameras was a pain. It’s a shame because it’s a very great product for the few months it actually worked.

love it, hate it

My dog and I love this, when it works. Lately, I have to delete and reload the program about every other day to get it to work- freezes on the photo of the dog paw in a hand, leaving me with no other options. It’s getting old very quickly.

Potential to be great

The camera is great when it works which I would say is about 50 percent of the time. There have been so many times when I’ve been in the same room as my dog and tried to open up the app to toss her some treats and the camera light is blue but the app won’t connect and then if you reinstall the app it takes forever to load again. I would also say about 1 out of every 3 times I try to throw treats it works, other times it makes the noise but gives no treats. They also need to give you the ability to zoom as if you have a small dog it can be hard to see them. I have another camera for monitoring my dog that can tilt and zoom which is very helpful.

Zoom

Zoom feature no longer works.

Waste of time ...waste of money

Just got the Furbo today , tried setting up few times but can’t connect to WiFi ...did all the trouble shooting measures but no good ... Tried changing WiFi settings but screen freezes ..tried several times but takes so long to get there and even inputting password takes long ...like there’s glitches... And screen freezes many times ...just trying to get to the WiFi reset takes time ! It either freezes or screen is half size ... Sent email to support , but they don’t have any phone number to call so you probably have to wait for their response ....they have FB Messenger but no response ... I’m just gonna put it back in the box and return it .... waste of time and money ....

Love it!

Love being able to check on my Dog when I’m not home. I have had ZERO problems with Furbo!

Doesn’t work away from home

Device use to work away from home. The past 4-5 months I’ve only been able to use the app at home when I’m in the other room. 2 devices are allowed to connect to furbo and only one does occasionally, not mine. Getting very frustrated with this app.

Not working

This app is never working correctly! I can never get past the start up screen! I have to delete it then reload it for it to work! I have and iPhone 7

Zoom

My app was working just fine until today. I can’t zoom in and out?! I’ve tried everything but nothing seems to work.

Great...until it stopped working?

There was swift response from the team, and finally a new firmware update came and fixed the problem. Original review: I bought the Furbo because I was leaving town and wanted to monitor my noisy Bengal cat...and it was going great until two days ago, when it stopped connecting (I'm using an iPhone 6 with at&t). I keep getting notifications that she's meowing, but what's the point if I can't see what she's doing?

What’s Going on with this APP??

Ever since the last update, I have to keep deleting and reinstalling the app as it never opens from on day to the next. Please fix!!!

The sound is not that great but the product is amazing

I work after hours and I always received complaints from my neighbors about my dogs barking. Be careful your dog dont associate barking with getting treats otherwise is going to be barking all day. I toss them treats only when they are behaving. I not only use Furbo to check on my dogs but also to check on my house. I live in Florida and had to evacuate for Hurricane Irma. Half of the state lost electricity and I was able to see when the electricity came back to my house and check on my house thanks to Furbo. Great purchase! I bought it on Prime day with a discount. Strongly recommend this product.

WHAT HAPPENED????

We've had furbo since it's inception on Kickstarter and it's been 100% PERFECT, even while on vacation in Jamaica, never a single issue... After update today, it's been "internal error, contact support" over and over trying to login. I've reset everything, restarted phone and iPad, still won't let me login!!! Why change what was always working so well? I don't get why programmers always have to mess with a working platform or app! This needs fixed ASAP, as we rely on this daily now, and are going away this weekend. This is highly irritating and completely unnecessary! UPDATE: FURBO has been 100% stable every day since the day after my last review! Not a singe issue since that update, and the issues that I did have were very short lived to be honest. The truth is, sometimes we get spoiled with a great product, and only seem to take time to review products when they AREN’T at their best, and that’s not really fair to those that work so hard to keep things going and updated with all the Apple/Android firmware updates. If it hadn’t worked so well for so long, I wouldn’t have been so surprised by the day and a half it wasn’t working right. I’ve had the Furbo since the first KickStarter release and long before the general public release, and it’s never disappointed, (with exception of the 1.5-day error message). It’s the ONLY Wi-Fi product out of MANY, that has worked flawlessly from the beginning, with very VERY little effort in the initial setup. I can view, record, snap pics, zoom, hear, talk, send treats, etc to my living room/dogs, from anywhere in the world that has at least a bar of cellular data or Wi-Fi signal. It’s truly the best electronic product I’ve purchased in years, (over 50 products purchased on KS alone). Lastly, I must sincerely apologize for my last review, as again, it was heat of the moment, and based upon it always working 100% prior to that day, and everyday since. Best product of the last 2-years by FAR!!! I can’t wait for the upcoming Wi-Fi Nannie (type) camera release. Thank you FURBO team!

New update is junk

Need an update. New update doesn’t work. I can’t load the app and I have to reinstall it. Fix it.

Don't buy the furbo

I would not recommend the Furbo until they fix the connectivity issues with T-Mobile. Until then, you can only access the device from your phone when on wifi.

Excellent concept, poor performance

The product concept is excellent. I preordered mine since the company raised the pre-production fund at Indiegogo. The delivery was delay for a couple of months as they claimed on importing clearance issue. The product didn't work on T-mobile network for several months before I started to get to use the full features. Two months ago, barking alert feature stopped working. I've been back and forth with its customer support on email for a month now but they kept telling to do the same things like reboot, etc. I did those again and again. It never works. The customer service doesn't seem to sincerely try to fix the problem. It's over limited warranty period so they won't replace the product. Waste of money. For over a year, it really worked for a few months without problem. I've been too patient with Furbo. Not recommended.

This app make me cry

I show his app to my family and then they cry becuz it not work connect to wifis. My network name dog farts, that ok?

9/20/17 update doesn't work

My app worked great until I tried to login today after I downloaded last update. Now it stays on the first screen that says name of App. WORST UPDATE. DOESN'T WORK!!!!!

Great product, but unable to connect 50-70% of the time.

I love the Furbo. We use it as a way to check in on foster kittens we are taking care of. However, within the week it has stopped connecting the majority of the time. I uninstalled and re-installed, and now I can't get on at all. It would be great to get an update to fix this or to revert back to a previous version. Solid product, but the software needs some work.

App is not working

Hi Team, The app runs well until this morning. We cannot open the app and all we can see is the app desktop. Please advise how to fix it. Thanks

App has stopped loading

I updated my app, and now it will not load on my phone or iPad, please help, we used this product daily, now we can't.

Update Needed!

We waited patiently for nearly 2 months since Furbo was on back order. Now that we received Furbo the app stopped opening after only having it for 2 days. Needs update!

Great ... When it works ...

App is great when it works, but I constantly have to force close the app in order for it to work again (Iphone 7plus). The service is often down and can't even get passed the log in screen. Definitely not due to my internet or router. Just needs to be more reliable ...

Can’t connect

For the past few months my iPhone hasn’t been able to connect to the furbo while I’m not home. Would be 5 stars if I could see what my dogs are doing while I’m away.

Update

Can’t use the app after the latest update.

Update Fail

My app wouldn't load so I deleted and downloaded again. This time I got an updated app and lost all my pet data and it won't connect. Terrible. Need to test before rolling out ......update ......2furbo updates later and same thing. Can't access furbo via iPhone T-Mobile data. Only wifi. Which does not help me at work when I need to use it. Plus I lost all my pet data. Wth.

Doesn't work with T-Mobile again!?

Update now more app updates and it doesn't work on T-Mobile again. Each update to the app brings more bugs and now doesn't connect at all except wifi. Works fine on my Verizon phone however. What is going on with this company and testing before product updates reach the public ?

Stopped working on T-Mobile after update

The app is unusable since the update. This app has had issues in the past with connecting to the Furbo camera over the T-Mobile network, but they were resolved with the prior update. Now this new update breaks it again.

Do not buy Furbo!

I wish I could return this item and purchase a different dog camera. The app never works and with the recent update I cannot log in or reset my password. There is no costumer service! I haven't heard back from the company in weeks.

Going downhill

I was really enjoying the app up until recently. The app just won't work on cellular (I have tried on both T-Mobile and Verizon).. it works on Wi-Fi just fine, but not cellular. It's been going on for almost a week! Very frustrating!

Great app!!

I don't know why there are so many bad reviews, I've had this app for quite some time now and have never had any problems with it on both IOS and android

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