Furbo Dog Camera App Reviews

Never works

I’ve been through three or for replacement Furbos now and the mechanism that throws the treats constantly breaks. Additionally the video freezes every time I hit the throw a treat button and I have to restart to see if my dog got it. No trouble shooting has helped. For the price, find another toy.

Not working, please make compatible with IPv6 on Tmboile iPhones!

Still not working on T-Mobile using an iPhone 6s. After doing some digging it seems to be related to the app not being compatible with IPv6 protocol. Please fix as I can only use on WiFi!

LISTEN TO YOUR CUSTOMERS

I got my Furbo back in November. It worked fantastic until about a month ago where I am no longer able to connect to the camera through the app. I have tried everything and ever bought a NEW Furbo. Nope. Still doesn’t connect. PLEASE FIX THE ISSUE. The majority of your customers are frustrated as there is no number to call and the ‘customer service’ via email is useless.

Was great until it wasn't

It worked great, was easy to set up, and pretty easy to use. Loved being able to connect with my dog when I wasn't at home. However now the app doesn't work. It won't connect to the camera on wifi or with data. Just get a big red exclamation point of failure.

zero stars

After trying for hrs. to set up... no response from support. Look at other pet cams, terrible app they basically steal your money.

Stellar product from a stellar company!

I got my Furbo camera a little over a month ago. I was having the same issues most of the negative reviews on this app were having. So, I reached out to Furbo customer service in an attempt to fix the issue. First off: The customer service absolutely stunning. My case landed on a very lovely woman named Jen. She listened to my complaint and we talked back and forth about what exactly was going on with my device to cause the issues I was having. You guys...not only did she personally connect with my Furbo camera (I gave her permission to do so) to see exactly what is going on with my device and experience first-hand what was making me so angry, but she also sent me a ton of treats for my Furbo. Furbo has easily the best customer service and they stand by their product (as well they should) because this device is just phenomenal. Some of you giving negative reviews should really attempt to contact customer service before you blast a truly good company. You’d be surprised how far you can get by just being kind and polite.

Not good for overseas

I’m active duty military and this app was doing it good for me until this new recent update. Why did it have to disconnect me from my furbo or why do I have to stand next to it to update? I don’t mind updating it except I’m unable to because I’m over 400 miles away from my furbo. Now every time I try to check on my dog I’m left with a blank screen.

Worthless attempt at a pet camera

Save yourself the heartbreak of wasting $250 or whatever this junk currently costs and buy a $37 camera that has an app that does what it says it will do, all while not saying the alerts are premium features that will cost money in the end. If I could return it, I definite would. And no, I wouldn’t recommend this for a friend.

Fun. When it works.

Far too inconsistent, with countless different issues when trying to connect.

Love this app!

Works flawless for me from anywhere! During long days at work, it’s totally fun to check in on my baby dog and throw him treats! If I notice that he’s focusing too much on barking out the window, it’s good to change his thought direction! Love my Furbo!

Great

We have used this now for over a month to keep an eye on our puppies when we are away. It’s been a total comfort! I can see what they're doing, pop them a treat if needed, and even talk to them. What more could we ask for? We love it!

Furbo

My dogs and I love it !

Does not support iPhone 8 Plus

Works fine on every iPhone and iPad in this house except iPhone 8 Plus. This includes iPhone 6, 6 Plus, 7, 7 Plus, iPad Pro 9.7, 10.5. I'm not sure about iPhone 8 or 10. On top of this, they intend on making Smart Alerts a premium service, meaning charging for this as an in app purchase, which is beyond belief. These features should be included in this overly expensive, partially functioning toy. Customer service is not all that great. After numerous emails where support runs through countless scripts, are your issues brought to level 2 support. My issue of not working on the iPhone 8 Plus was answered with, “continue using it with the iPad until it can be fixed”. Of course the iPad app is not native and ugly on the 10.5” Pro. Furbo has turned into an expensive paper weight and will be returned to the store.

Latest update

App is stuck saying to download the latest update but there is none. Can’t use the app cause the pop up message won’t go away. Now it is unusable.

Terrible purchase basura

It never works !!!!! Este producto es pura basura No lo compren se arrepentirá si lo hace nunca trabaja no pierda su tiempo y dinero 😡😡🤑👎👎👎👎 basura

Good camera, terrible app, so useless overall

Unable to connect using data, only works when I am at home on the same WiFi. I’ve been waiting for an update to fix it, there is an update now, but the app is stuck in a loop trying to update. I have deleted the app, downloaded it again; problem persists.

Do NOT Buy.....JUNK

This product DOES NOT WORK!!!!. It goes down regularly (twice a week) and then you have delete the app and start over from the beginning. Please please don’t waste your money

Please fix the t-mobile problem.

Seriously, fix the t mobile problem. I feel like I completely wasted my money.

Good, but please make it cat-inclusive :)!

I got the Furbo as a Valentine’s Day present so that I could keep an eye on my cats when I’m out of the house. So far, I really love the product, and I haven’t had any problems with the app. My only complaint is that you can put in a ton of customizable information about your dog, but there’s no option to customize the app if you have a cat! It definitely isn’t that big a deal and doesn’t really affect how I use the product or the app, but I’ve seen a few reviews talking about using the Furbo for cats, so it’d be nice if they’d make that an option in future updates!

Relief for dog owners

I am not lucky enough to work from home, and Furbo puts my mind at ease. I can check on my dog while I’m in the office, at the gym, anywhere that I cannot bring my dog along. It works best if the furbo is connected to your home WiFi. As long as the furbo is plugged in, and on WiFi everything is great. It also depends on the connection of your phone. If you’re in a dead zone, obviously no apps with work. If you’re using data or on WiFi on your phone everything works great!

Good experience.

Got this to watch my French Bulldog. Setup was easy and for the most part worth the 150$ or so I paid. Only had a few small problem and suggestions. First, it shoots more then one treat sometimes. Also, a force setting would be nice. 2nd, the time zone setting doesn't reflect the time stamp in the video. Other then that it works as advertised.

Fantastic Christmas gift

Even my skittish boy Saban is into the Furbo. We thought Pearl would be the only interested but nope, they all love it. Even the cat!! Was at a high basketball game the other night and tossing treats was almost as good as the b-ball game. Sometimes the video stream gets bogged down, but my other apps do as well. The perfect gift for our household.

Great concept, horrible product and app!!

The camera costs $200+ . In order to use their product you MUST use their app. Also they have things called smart alerts ( purpose of having security cameras in the first place is to be notified if something changes )! Most times these don’t work properly in the first place .... They are going to start to charge you monthly for using a service they should include seeing as you just spent a car payment on buying the dang thing!! This app is unreliable. It fails often , glitches, freezes , won’t connect .... and good luck contacting this company ‘s service department . Don’t waste your money or time on this unreliable app and. Poor quality product . Completely not worth the price tag !

Can’t setup

I just got the Furbo today as a birthday gift and after downloading the app, I have been unable to set it up. I have tried numerous times only to be told the WiFi timed out? I know my WiFi is plenty fast so I’m not sure what the problem is, but I may have to return it.

Guys...this is ridiculous. Read your reviews and learn from it.

I can’t on my good mind give a good rating when the APP DOESN'T EVEN WORK. Why does it fail to connect to the camera every time? All settings and connections are fine on my end. I go to settings in the app, and it says the camera is switched off? I didn’t do that; why would I? The app then gives me the loading circle, but never loads and so I can’t even switch the camera back on in the app. What’s the point of having this $200+ device when the app doesn’t work properly?! If this wasn’t a gift, I’d be ALL OVER returning it.

Awful app

I love my furbo, but the app never works. I have to uninstall and reinstall the app anytime I want to see my dog. It’s so frustrating.

Could never connect

I could never connect via Bluetooth and so I couldn’t use the app or the product.This is not ready for primetime use!

Good camera but app very unstable

Very disappointed in this product. App is very unstable. Keeps spinning and spinning and not able to use it as intended. Please focus on fixing the bugs and it would be a great product.

Love this product!

No other dog camera on the market provides for my needs like Furbo. I read some of the other reviews on here and I don’t know why my experience is different but I don’t get any pop-ups and it definitely works on WiFi away from home. I know when my dog is barking (or howling) and then can nip home quickly before any “accidents” occur. Or just talk to her and shoot her treats to distract her. Sometimes I just keep it on at work as it’s nice to see her snoozing away. Definitely a must-have for the barking alerts, ability to talk to your dog and ability to shoot treats.

Notifications every single minute, literally

I have all notifications turned off and it has notified me every minute for well over 30 minutes that my dog is barking, while I’m home and he’s not in the room.

Add to app

Lots of improvements needed 1st they either need to add an I’m home option or detect that I am home. The person in the house thing is nice but it tells me that I am someone is home when I am home

Lots of fun with Furbo

The setup process probably took longer than it should have because we were trying to connect it with our 5G network rather than the 2.4G network. The directions do say 2.4G only but a little more information as to why would be helpful. At first I was concerned that we had purchased a product that was not compatible with our network. As far as Furbo and the app is concerned, both work as intended and it has been a lot of fun watching and interacting with our dogs while at work. It would be nice to be able to view a larger version of each of the snap shots taken during activity alerts, selfies and such without having to save them. Also, the tiny arrow is hard to see in the tiny snap shot on the home screen. I’m hoping there will be enhancements to the app to address this at some point. Again, all in all once the setup process was complete we have found no problems with the app and look forward to some enhancements to add to the fun.

Love the product, hate the app

Got this for Christmas and tried it out a few days before writing a review but I saw problems immediately with the app. There are too many to mention but here are a few....I have no problem connecting via wifi at home. But when I'm not home, I have to turn off wifi and use data. No big deal but odd that it will only connect to wifi at home and app just spins if I'm at work. If I'm home, I don't need Furbo to give the dogs treats. Duh. Also, every time I open the app it forces me to give it a rating. Even before I used it the first time. You can't continue if you don't rate it. After a few times I started giving it one star and adding a comment to stop asking me. I did this a few times and it stopped forcing me to rate it. When it offers you premium services etc. you have no option to skip, you can't open the app unless you agree. There is no option to x out of the pop-ups. The app actually worked better before they made me take the "free for now" premium services. The bark alert is turned off because it sends it when anyone speaks or makes a noise in the same room as Furbo. Even though the alert shows as off, I get dozens a day. It's annoying because I wear an Apple Watch. The camera is decent, and the dogs love getting treats when I'm away. If the app weren't so buggy I would have nothing but great things to say about the product in general. I love the idea of it.

Frustrating product

The Furbo camera dispenser is nicely designed and seemed to work, but like other reviewers, the updates took too long to load, and I haven’t been able to connect since the one and only time it worked. I wouldn’t buy it again.

You hurt my dog

The thing spat a treat at my dog and it hit her in the face an now she is scared of it and hurt. Fix the treat tossing so only one treat comes out and not at the speed of light. Great idea... poorly executed.

Pretty cool!

Good job all around! Neat concept and glad to see my pup anytime. Two ideas that I’m sure your team has already thought about: a quick/easy off button for both the app and product when I’m home (currently tucked away in settings) and a quieter throwing apparatus. Otherwise great job

Iwatch

I recently was gifted the iwatch for Christina which left me really excited to use the furbo app on it. As advertised, I should be able to see my dog and give her a treat along with seeing how active and selfies taken. For some reason I am only seeing the furbo icon with the treat button which I find very disappointing considering the fact that I am a premier member.

Can’t connect

The app won’t connect to my Furbo via Bluetooth... so I’m probably gonna return the thing. Not worth the trouble and annoyance.

Working now but

When I do the firmware upgrade it locks up at 100%. I force closed the ap and it works now.

Every noise is a bark.

I’ve only had it for 3 days, but what I noticed is that every time someone talks loud in the house I receive a message saying that my dog is barking . I am there, I know they are not barking.

Often Disconnects

Already had to reset after downloading firmware. Sometime it will not dispense treats. Frustrating!!

Doesn’t work!

Got the Furbo as a Christmas present and was really excited! I miss my Zeus while I’m at work and thought I could finally connect with him while I am away. My husband and I set it up, tried it and worked the first time. There was an update, so we updated. Now, it’s failing to connect. I’m having to reset the internet password EVERY time!! Not cool. I think it’s going back. What a shame. Programmers need to go back to the drawing board.

Doesn't work with Tmobile

Tmobile users should avoid Furbo at all cost. You can’t view your camera on cellular. They occasionally fix the issue, and the it repeats itself of the next update or carrier update. The Furbo team friendly but clearly incompetent.

App is minimal effort trash, don’t buy their products!!!

Why no keychain support to pull WiFi password safely without guessing and waiting several minutes? This is supposed to be for normal people. Where is HomeKit support?? No use of background tasks to update firmware, requiring users to leave the app foregrounded for forty minutes?? “A little time” Hah! And then it sits on 100% with no feedback. Welcome to the internet of sh*t!!! You could have at least included the firmware update with the app. If they can’t do these basic things right, do you really trust them to secure an internet enabled camera in your home?? I just told my family to return this piece of trash and apologized for Furbo ruining Christmas.

More bugs than a locust plague

Won't connect unless on WiFi, says I need to update the app even though I just downloaded the latest version, when following prompt to update it says to connect to power when I already am, clicking update closed the app and nothing happens. Amazing idea, terrible app.

Doesn’t work

My Furbo was great for the first couple of months I was able to check up on my dog whenever I wanted to with very good quality videos and I could even throw treats but now it won’t connect at all. I’ve tried to reset the WiFi, update the app but it seem like with every update the app just gets worst and worst. I am very disappointed I bought this I really should’ve listened to the reviews.

Firmware updates take a long time

The firmware updates state not to close the app. On T-Mobile it took nearly 20 minutes for the update to say 100%. Once it reached 100% it wouldn’t let me do anything until I force closed the app and restarted the app. As for the product itself. Only used it for a few hours and so far it’s doing what it says it’s supposed to do. However I have only messed with it in house and haven’t yet tried to access it from another location.

much better. keep the updates coming

new updates have made for some big improvements. the furbo itself is so far working flawlessly. my dog loves this thing! and i can keep an eye on him throughout the day.

So much potential!

The concept is amazing, and it has the potential to be a great app however it constantly crashes and I think it should have better capabilities with accessibility on more than one device for all the family members that want to check on their pups.

Insecure. Do Not Let This Product Into Your Home

The purple light on my Furbo came on, which is supposed to mean that it doesn’t have a WiFi connection. However, I was able to view the video feed on my phone (with Bluetooth turned off) while the light stayed purple. The light is supposed to turn blue when it’s in use. Since the status light isn’t working, I have no way of knowing when someone is watching me.

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