Furbo Dog Camera App Reviews

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The fact that there are so many varying reviews says it all. It either works or it doesn’t. Furbo is too inconsistent to be worth anything.You guys need to figure this out or stop selling it until you do. Otherwise, you’re just ripping people off. Seriously, I understand it works for some, but look at all the people who it doesn’t work for. Figure it out please or stop selling until you do.

There is an issue connecting to the camera over T Mobile cellular network. It was fixed in a prior release, but a recent release appears to have overwritten the previous fix, so it no longer works again unless connected over WiFi. This is extremely invonvenient. Please spend some money on proper development methodology and QA your code.

Still not working with T-mobile. This was fixed momentarily a few months ago but not working again as of 20 January 2018

Same review as everyone else. I have T-Mobile and I'm unable to view the camera unless I'm on wifi. This sucks big time as I live in an apartment complex and have protective dogs that like to bark at random things. I can't effectively use the options to calm them down/give them treats if I can't get the camera to work. PLZ FIX THIS

Won't connect with t-mobile.. Multiple times now that it hasn't worked. Getting tired of a basic camera that can't connect via cellular.

T mobile connection does not work

App is broken. Will not let me connect to furbo over cellular data. Makes the furbo useless

Extremely unreliable

This app operates with exceptionally poor quality. It’s possible that their servers don’t have the strength to operate appropriately. I’m trying to use this device to help with my Dogs superstorm anxiety but it fails to project my voice through the app. I know that much when I’m at home so when my dog is freaking out while I’m at work, I have no way of knowing wether or not the app is not working or the dog is not listening to me. Judging my my use of the app at home, it’s the apps fault. Its a cute toy if you wanna see your dog but if your depending on this device to aid in separation anxiety training then don’t purchase it. The app itself is extremely unreliable. It won’t even save my dogs profile for more than a day so I’ve given up on it

Neat device, poor software

The user must frequently force quit and restart it to work as intended. It seems to get in an odd state at times after viewing live video. When you go back to the app later it may not connect (but does quickly if I force quit and try again).

Furbo loses connectivity - app is slow and buggy

Bought a Furbo specifically for a trip to check in on our pup. Of course, the app can’t connect. We’ve had our dog sitter reboot the device twice. And the app is buggy and slow. You tap on a CTA and you’re never sure if the tap registered. They let you submit a ticket for support thru the app but then there is NOWHERE to see the response if you dismiss the notification by accident. You can’t see your chat anywhere in the app. Terrible UX.

Customer Service Top Notch

Have had my Furbo since February, over the weekend I experienced my furbo malfunction. After going through all the steps to correct the issue and talking to customer service, they shipped me a new one next day. Was so relieved I only missed one day of piece of mind knowing my dog was safe at home. Very impressed with their quality of customer service.

Great until there’s an update

App normally works great but when there’s an update, which I’m forced to download, it crashes, loses connection and I have to wait to get home and reset the Furbo device to get it to work again. Updates are supposed to improve connection and functionality not make it worse

Horrible customer service

The app does not work on my phone. Every time I sign into furbo, it crashes and kicks me out. I reached out several times and each response I got asked me the same questions. Their final conclusion for why it doesn’t work is “Weird. Someone will reach out.” It’s been over a month and no one has reached out. For the amount of money I had to spend on this for it not to work on my phone is just unbelievable. Don’t waste your time or money.

Great idea - awful app

I had a cheap camera previously and I was tired of having to work around the weird app features and was difficult set up again if I moved it. It worked decent, but I really wanted a Furbo. Setup was easy and the app is very navigable, but the camera only connects 25% of the time. I am always on WiFi, or with a strong cellular connection, but for whatever reason I can only check the camera occasionally. It is very frustrating and makes me want to go back to the old camera because I could at least consistently check on my dog.

Add American Eskimo Breed!!!

Hi! Your product is great, yeah yeah yeah. BUT YOU WOULD’VE HAD 5 STARS IF.... You just add the American Eskimo breed to your breeds list in the bio. Come on man. My dog isn’t an “other.” His name is Ollie, he’s a little pup, and his American Eskimo breed should be an option in your drop down menu. I’ll give 5 starts when I see a change. Until then...I guess I’ll just continue using your product because it’s pretty great. Thanks!

Horrible device

After the device not working properly for at least 6 months they sent me a new one out. They could have kept it! Just horrible connection issues, takes forever for an update to download only to not fix any issues. The sound, forget it! Sounds all muffled and distorted. Best feature is the great dispenser. Pretty much it! The camera is not good quality, it was a waste of money for sure. Save your money!

Really glitchy

This app hardly ever works. When it does it’s great though

Don’t be in a hurry.

Setup is a breeze. The problem is the connection takes what seems like forever in today’s high speed world. Once connected however everything works great.

Great concept; awful app

I love that I can see what my dog is up to during the day, and it’s fun to throw treats to him. However, the audio barely works, and it can take a couple of minutes to load the video feed. Please fix!!!

Horrible App. Would expect better for $250 camera.

For a product that costs nearly $250, the app is a disgrace. If I had known how unfortunate the app was, I would’ve opted for a $50 cam on Amazon instead. I don’t have a problem with lagging so I know it’s not a WiFi issue, but the app ALWAYS freezes and bugs out.

Ridiculous/work when it wants to

So I got my furbo camera about two months ago. Was working pretty fine, until I would leave the house. Literally I would have to log on and off of the app to just have it connect to my furbo camera. Then I let my mother have it at her house when I was on vacation, it was so complicated just for her to set it up, she made an account then it told her that the camera was only registered to one user. Also I would be at work getting numerous “Barking dog alerts” when my dog would be sleeping. Also the voice setting to speak to you dogs isn’t that loud, even when you adjust the volume in setting. Tbh it’s just all POOR CONNECTION seven if your in WiFi it’s ridiculous.

Terrible product and app

Every time I update the app, the whole thing stops working. And of course, they always force an update on the days when my dog is alone and I want to know if she is barking. I’m throwing the whole thing away and buying an alternate product. Completely unreliable.

Love my Furbo

I love this! This is exactly what I needed to be able to watch my pup throughout the day. It’s so awesome it shoots treats. The whole process of setting up took about 10 minutes total, SO EASY. The video quality day/night is great. The app itself is pretty decent. However, it’s my first day using this app and it’s already froze and crashed a few times. I really hope this doesn’t become a bigger problem, I’ll be so bummed! But so far so good, if the bug fixes could be fixed I think it’ll be 5 starts!!!

Great concept! Buggy but love it

Had issues at first but troubleshooting using the chat box in the app did the trick. Love being able to check in on my dogs and interact with them while I’m not home.

Frequent app crashes and cannot connect to the camera

I’ve tried everything to get the app to connect to Furbo, but I still haven’t had any luck. The camera has not worked for me more than five minutes at a time. I’ve restarted and reconfigured routers, modems, and my phone with no luck. I’ll be returning the device and deleting the app. I encourage everyone else to do the same.

Awesome!

I don’t know what people are talking about that it doesn’t connect I have never had an issue. It sets up in minutes and always has a solid connection. Camera quality is awesome as well! Our puppy warmed up to it really fast. Love it!

Day One - smooth sailing, mostly.

Set up of the Furbo was easy. To access some of the new features a firmware update was required. That failed the first time, tried again and when I restarted the app it had finished. One thing I’d love to see added (unless I missed it) is an easier way to turn off notifications when home and back on when I leave. (I know that person you’ve spotted Furbo- me!) Either one easy button, geofencing, a schedule, etc. The doggies are loving it so far, and I’m loving the selfies!

Terrible

I was excited to get my Furbo only to find the app is terrible. Constantly freezes, and when it does decide to work the hardware struggles to stay connected to my network. I have security cameras that can stream 1080p at twice the distance from the router, yet this piece of junk struggles to stream 720p with constant blips and eventually crashing. Total waste of money, would not recommend.

Not a good app

This app never works! Never stays connected and just keeps loading unless I am right next to the Furbo

Don’t listen to the one star reviews.

This product is so great! It has given me so much comfort to see my Millie-girl while I’m at work and she gets so excited when she hears the treat tossing noise. It always connects perfectly for me. The people complaining are T-Mobile users and the issues with their WiFi connection have been addressed by the developers. This product deserves nothing less than 5 stars. since seeing mine, all of my dog parent friends one one.

Love this app

I see a lot of negative reviews here but I haven’t any issues. Video quality is relatively crisp, treat function works well, and the alerts are responsive. Overall good app.

Furbo ain’t got nothin on Furbo

Hey, Y’all need to quit hating on Furbo.... Unless you’re hating on the “required update” prior to checking in on your poochie pal. Besides that, it’s great. So far I’ve been able to witness the following: Gracie chewing up my wife’s new sandals... priceless! Gracie having the squirts after contracting roundworm... gross! Gracie chewing the heck out of the kitchen table... pricey! Gracie peeing on the living room carpet... typical. Gracie being a puppy with too much freedom.... well she’s back in her crate until an undisclosed date. If you’re overly upset about the thing not flinging the treat properly or shoddy voice quality when you talk to your dog.... well, you’re just an overzealous dog parent. Peace, Gracie’s dad

App and Device work, audio quality is pitiful!

I found the setup and use of this device pretty easy. I had it set up in just few minutes and streaming video and audio without a problem. Some of the negative reviews with connection issues might be because of a bad WiFi connection. You do want a strong signal with a good S/N ratio at the location where you put the Furbo. My only complaint is with the speaker quality in the device. Using the 2-way talk feature to talk to your dog sounds horrible! I had my wife leave the house while I stayed a listened and the sound quality coming out of the device was barely intelligible! I’m surprised by this because the pre-recorded sounds that the Furbo can make do sound decent. I know my iPhone is capable of recording high quality audio with its microphone. I think it may be possible that the app is very poorly compressing and downgrading the quality of your voice before beaming it over to the Furbo. I would love to hear from the developer what audio format is being used for transmission. It sounds like a potato!

Kewl

Super simple to set up, 5 minutes Love being able to see my pup from work. Having difficulties connecting to applewatch

Works Great

Love this app. Love the ‘person spotted’ notification alert. Love that I can talk and listen to our fur babies. It’s a great and fun camera to have.

Love this app & device

I ordered this thing before I read all the app reviews and got really nervous about my purchase. There are pretty terrible reviews about every aspect of this app, setup, basic use, app crashing, etc. So far so good for me. I did notice that there was an update to the app the day before it arrived. I don’t doubt the issues others have had, I just think/hope this company has resolved them through updates. It took me about 10 minutes to set up with absolutely no issues. The only reason it took 10 minutes was because it had to update the device firmware. I’ve messed with every feature of this and everything seems to work fine. I do wish the treat tosser would toss them more than a few inches, but it does work. The quality and range of the camera exceeded my expectations, it covers 100% of the area my dog will be in while I’m gone. I will adjust this review if I start to experience app crashing or other issues. But as of now I would totally recommend this to a friend. Things I’ve checked: Works well both on WiFi and cellular. Bark alerts work. Motion alerts work. Dog selfie feature works. Treat tosser is weak, but works. Picture and sound both ways are clear. Hope this was helpful

Stinky after update

Have tried to watch on WiFi and takes FOREVER to load- even at home when I’m 50 ft from the unit!!!! Don’t know what is going on, but worked adequately before latest update. 🙄

Waste of money

Device worked fine for about a month, and now I’m getting the purple light of death despite countless resets, moving the camera direct next to the WiFi, etc. I’d like my money back for such a lacking device and app 👎 first you make people pay $175+ for the device then don’t even offer the full features of the app unless you upgrade to premium? Not a way to keep customers.

Cannot connect through T Mobile’s Network

Works fine with WIFI but can never connect with T-Mobile cell network. So can only check my pups at office, not anywhere else. My boyfriend has ATT and it works. Interesting thing is when I first bought this product one year ago, I was able to connect with T-mobile and all of a sudden it stopped. I reported through the app and even offered to help test the app during trouble shooting because I DO love the camera. I constantly went back to check updates of this app. Can’t believe it’s been a year and still no progress on this simple issue. I don’t know what developers you hired. Hire better ones because it is an amazing concept and product but just pointless when it does not connect. Wish I can still return at this point. A cheap webcam does better than this

Great device but the audio on the app cuts out...

I like the device. The camera is good and the treat dispenser is novel but great. My issue is with the app. The audio in the app always cuts out and I am watching a silent video. I wish I could hear my dog whenever I check on him through the camera. I’m not sure if the microphone on the device is failing to work or the app is simply not picking up the audio. It seems to work again whenever I unplug the machine and plug it back in but cuts out after about 30 min.

The app only works on WiFi

I love the product but the app has so many connectivity issues for me. It’s great when I’m connected to WiFi but when I’m on LTE with T-Mobile I’m never able to connect and view my pet.

READ THE FINE PRINT! Subscription FEES COMING

Who would ever buy a product and then agree to pay an undetermined amount at an undermined time? The total investment is UNKOWN! That seems illegal to me. Here, buy this expensive device, we will give you a free trial subscription for a limited time, but we’re not sure what we are going to charge you to use the app which is the only way your expensive device will even work once the bugs are worked out, but I promise we will let you know! Sending it right back. There are other options!

Paulina

This is the worst app ever!!!!

I want my money, and 12 hours of my life, back

If you are inexplicably optimistic and enthralled with the premise of visiting your fur babies and dispensing treats, regardless of the many, MANY poor reviews, then follow my lead and try this product. But if you have better things to do than read trouble-shooting suggestions, reset a console, turn your phone off and on, pray for green lights, send screen shots to customer service (for which no reply is coming), for hours on end, then do those things instead. Like walk your dog for real. I'd love to be one of enthusiastic vloggers who say "the quirks" are frequent but tolerable, but I like the stuff I buy to actually work.

Love the product... hate the app

I always have connection issues, and it’s not my WiFi. I have to unplug my camera once a week to restart it so that it can sync back up with my WIFI. If it weren’t for the connection issues, this would be 5stars!

Awesome!

I rely on this so much when I’m at work! It’s so nice to be able to check in on my pup! This company deserves more credit because their camera works better then most security cameras. I know how difficult it is to create an app with hardware like this so hats off to you guys. You also paid me to do a promo on Instagram @steelhusky and this is one of the many products I got for free and genuinely use everyday!

One star to Five star overnight

I set up Furbo last night and was initially frustrated by ‘unskippable’ review request, having never used the device I had to give a 1 star review, as others have stated the ‘forced’ review was not a positive introduction to Furbo.... That being said, my furbaby loves... I mean LOVES 💜 his Furbo. He was licking the treat dispenser...I didn’t exist LOL. So great to be able to check on the center of my world & show him some treat love while at work. Setup was a breeze, if all else fails...read the directions 😉 . Recommended wholeheartedly!!

Great when it connects.

I was very excited when my daughter gave me this for Christmas. Nine times out of 10 it says “failure to connect” when I’m not home. Of course this is when I want it to work, to check on the dogs. I have to re-connect to the Internet three and four times a week. I am very disappointed with it. I have no idea why it disconnects. I have to keep the alerts off because it is always alerting me when there’s nothing going on. I can be sitting in my kitchen no one else in the house and then I’ll tell me there’s a person and the living room. I would not recommend this unless they fixed all these bugs.

Updated

Update: 5/21/18 Unit has failed me again along with the app. Original review was for 1st initial unit now I’m on the 3rd unit. Seemed to be working moderately ok until 2 weeks ago. Updated app, reset several times, reset phone, tried different charging cord/blocks. NOTHING. not much help from support either, they seem to not stand behind the product. I was an initial purchaser before it was in production and now it just it a huge disappointment. App is clear and easy to use. It kept disconnecting from my wifi for no reason and had to restart it several times to get connection. Video,camera, & mic seemed to have massive lag as did the treat button. 3 taps and only released treats 1x. All in all great product, dogs and people happy!

Which trash can do I put in?

$200 for nothing. Will not connect.

It just don’t work!

I like the idea of it, it’s really unique, but if it works! I’ve had Furbo since Christmas and many times it just doesn’t work. Like it’s plugged in, connected to wifi, I see the light on but it just don’t work. Also it has problems woth sending treats. So there are 2 reason for Furbo’s existence and 2 of them are just not working! I wanna return it back or problems to be fixed!

Every noise is “your dog is barking “

If you have a noisy house, you’re going to receive too many notifications. Every noise is perceived as a fog barking. Loud voices, sneezing, birds , laughing. By the end if the day I have more than 40 notifications on my phone!🤔🤔

Seriously love it!

Not sure why there aren’t a ton of positive reviews here!! Everything I wanted, and more. Super legit camera, nicely flings pieces of my dog’s food instead of treats, veryyyyy wide camera picture (favorite part of Furbo) and honestly I have no complaints after having it for a short time! This #CrazyDogMom approves, and then some!

Frequent connection problems

Worked fine until the recent update which probably isn’t the issue itself. What’s frustrating is having to resync the wifi again, for the 100th time since I got the furbo device. I hope I’m not coming home to a mess because I have no idea what’s going on. It seems like 7/10 times there’s connection problems. When it’s working, it’s great though.

Huge disappointment

As the proud owner of a lovely 9 week old pup... I am stuck with the separation anxiety. I want to know how he is doing and reassure myself that I will not receive any complaints from surrounding condos. The app blows. I cannot get it to connect most of the time... despite the lighting system showing it is connected. If I unplug the system and try it works for one round then doesn’t... super helpful for $200+. Now when I first got the device and uploaded updates etc... it tells me that I can have access to “premium feature” that are “free for now”... motion detection, etc.... who pays for their camera to work!? Are you kidding me? That is a premium function?!? I can get a $20 camera that doesn’t launch treats, but offers more functionality and reliability than the Furbo and it’s terrible software/premium functions. My expectations were for the device to work... not only does it not work, they want to charge you to use the device in the future... get out of here!!!

Never works

I’ve been through three or for replacement Furbos now and the mechanism that throws the treats constantly breaks. Additionally the video freezes every time I hit the throw a treat button and I have to restart to see if my dog got it. No trouble shooting has helped. For the price, find another toy.

Not working, please make compatible with IPv6 on Tmboile iPhones!

Still not working on T-Mobile using an iPhone 6s. After doing some digging it seems to be related to the app not being compatible with IPv6 protocol. Please fix as I can only use on WiFi!

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