Furbo - smartest pet camera App Reviews

Never connects lousy cheap don’t buy waste of money

I received this as a Christmas gift and since the initial setup it keeps disconnecting. We’ve tried rebooting it multiple times, it works for a few minutes then freezes and disconnects. Our WiFi is perfectly fine so it’s definitely a problem on Furbo’s end. I feel bad that my sweet little granny paid over 200 bucks for this thing bc it is useless and unreliable. P.S. I have a Verizon network.

I have been a furbo user for a few years. It was great...until lately, installed the new app and since then the furbo loses connection, alot! I liked the idea of adding new features, I pay for the annual nanny cam. Furbo connectivity was so bad after the new app, furbo sent me a new camera, and guess what, SAME issue. Useless. VERY BAD. I also have a Lorex system which never goes down, it is not my internet or wifi. I think they messed up their own app. UNACCEPTABLE FURBO.

I had expectations that I could use furbo as a dual purpose camera, for security as well as checking on my fur baby. I was mistaken. The sensor only picks up activity within 10-15 ft. The camera has a great picture, but the app fails to connect when you open it most of the time. This product was definitely not worth the $200 I spent. The cloud recordings are ridiculous, I stopped trying to delete them and refuse to pay for a service that was used to sell the product

The fact that there are so many varying reviews says it all. It either works or it doesn’t. Furbo is too inconsistent to be worth anything.You guys need to figure this out or stop selling it until you do. Otherwise, you’re just ripping people off. Seriously, I understand it works for some, but look at all the people who it doesn’t work for. Figure it out please or stop selling until you do.

There is an issue connecting to the camera over T Mobile cellular network. It was fixed in a prior release, but a recent release appears to have overwritten the previous fix, so it no longer works again unless connected over WiFi. This is extremely invonvenient. Please spend some money on proper development methodology and QA your code.

Same review as everyone else. I have T-Mobile and I'm unable to view the camera unless I'm on wifi. This sucks big time as I live in an apartment complex and have protective dogs that like to bark at random things. I can't effectively use the options to calm them down/give them treats if I can't get the camera to work. PLZ FIX THIS

Won't connect with t-mobile.. Multiple times now that it hasn't worked. Getting tired of a basic camera that can't connect via cellular.

T mobile connection does not work

App is broken. Will not let me connect to furbo over cellular data. Makes the furbo useless

it is functionally useless. despite trying for weeks and doing every suggested troubleshooting method, i cannot get it to work. once i connect to the camera, it will no longer connect after i open any other app on my phone. the only way that i have found to get it to work again is to forget the device and hard reset the camera, and even then it only works until i open another app on my phone. dont waste your time or money on this scam

I have to agree with others, and I’m unsure why there are low reviews. My fur baby loves this device. He knows the sounds and perks up every time it comes on. The only thing that I wish was an Apple Watch companion app.

My fur baby and I love this! It works great ! He was a bit skeptical of it but it dispensed his treats and that is all he cared about ! Put me at ease while I was away. And I loved seeing the snapshots it would take when he walked by. A must for any cat person !

The app literally won’t stay open unless you have a strong wifi connection. Doesn’t matter if you have 5G data- it still crashes. Also the detection for pets and what they’re doing is constantly giving me notifications for things my pets are doing that they actually aren’t.

It's a great app! I love the user experience, I am impressed by how well the minimised overlay works! Nanny AI works pretty well, of course not accurate all the time but I love that they take feedback which gives me confidence that they will perfect it soon! Great job with the work!!!

The unit will stay connected to the Internet for approximately an hour or two and then lose Internet connection. You have to delete the app reset the whole fubo unit and sometimes it works, and sometimes it doesn’t. Tried to get a hold of someone at fubo from tech without any luck.

Furbo works on and off, my internet connection is fine. It recorded everything including me leaving my house. As soon as I left my house for 5 minutes to go to my local grocery store, my dog got into things they shouldn’t have and it never recorded any of it. It was in range and in the camera view. When I tried to get on the app to see if I missed notifications, apparently it wasn’t connected but it was fine before I left my home. I’m considering on changing to a different reliable pet camera. This happens almost everytime something happens to my pets and connects and records when I’m home.

Tried all their troubleshooting tips and my Furbo will NOT connect. Done trying. Waste of money and time.

This app is amazingggg I love being able to see my fur babies from afar! The tracking system on it works great, it can even tell the difference between my pet bunnies! I use the app for my bunnies but label them as cats in the system which still works! It lets me know what they’re up to and notifies me about their individual behaviors. I love that I can playback the footage of their playtime though I wish it saved the whole day in more than just 15 second clips. I understand it would take a lot more storage in the system to accomplish that though so I’m not really complaining. I do wish they would make a category including rabbits though since it already works for them. Other than that this app is perfect! Just read some other reviews on connection issues… you guys must have bad wifi or something cause I’ve never had an issue with it since I started using it a year and a half ago. Don’t blame the company for your slow data. It lets you zoom in to see your pets, alerts you if people are in the house, can tell the difference between humans and animals. It’s a really good app.

It did not work out of the box due to a faulty Bluetooth transmitter.

Keep charges for monthly subscription when I canceled

I am confused by the low reviews as I have had almost zero issues with my Furbo and I’ve had it since December. It connects seamlessly to my phone and can be streamed on multiple devices at the same time. The complaint I can see is the subscription model but it’s advertised before you even purchase the Furbo.

So disappointed. After paying big bucks for this MONTHS ago, it still won’t work properly. Even when my Bluetooth says I’m connected to Furbo, it just blinks yellow. I’ve done all the resets a million times, it just won’t work. Don’t waste your time!

I never write reviews, but this app has pushed me too! It worked okay until I got new WiFi and had to reconnect. I have never been able to reconnect with numerous hard resets and app downloads. The app is glitchy and the AI help does nothing but cause more rage. Get any other pet camera.

It works about half the time but almost always no volume. Can’t wait for the response of “oh connectivity issues yada yada.” This thing was like 60 bucks, just make a better product and charge more for it.

I was shocked it has such a low rating. I absolutely love mine and the app is very easy to navigate and user friendly.

hasn't worked in years

Worked for two months. Now it doesn’t. Reinstalled. Opened a new account. Did it all. Camera works when I open the app but if I click for live view it goes to a camera view that is stuck looking straight ahead. Can’t move the 360 camera and can no longer give treats. The options are simply gone. What a total waste of money. Sad because when it was working it was amazing.

Furbo has disconnected two of the five times I’ve used it. Troubleshooting tips never work. The way support is setup is silly, given that you are moved down in the queue if your phone screen locks.

This device/app is horrible. It is constantly unable to connect. From day one it’s been a struggle.

We received this as a gift when we adopted our puppy and we’re excited to try it out, but once we plugged it in and tried it once, it required us to purchase a subscription to continue using it. We were under the impression that it would be free to use after the initial purchase and were incredibly disappointed to see otherwise. Don’t purchase this if you don’t want to spend more money monthly on a subscription!

I am VERY disappointed!!! I’ve been using FURBO for my dog and 3 cats for a couple of years now. I paid $100 for my second year of subscription and they had an “update” in April which completely messed up FURBO use with an iPad. The camera is zoomed in so much that you can’t see your pets correctly! You would need to have an ENORMOUS house and would have to put the camera very high up and very far back to fit the room in the lens bc it’s THAT zoomed in. I contacted customer support when this happened and they told me that there would be a new update to fix the problem on May 16th. THEY LIED. They also told me to “just use your iPhone to see your pets for now” are you freaking kidding me??! I use my iPad bc the picture is bigger than my phone and not EVERYONE has perfect eyesight to see their pets on the tiny screen of an iPhone. Also…WHY does it take over a MONTH to fix a MAJOR problem like this? It should have been corrected IMMEDIATELY!! Or hire better tech people. I want my money back for both cameras that I bought and my yearly subscription money back. I will use another service. This is ridiculous.

It’s good but if your far enough away like in another state it lags so much that you can’t use it

It’s so weird the ratings for the app are so low. We like Furbo better than our Ring security system!! Furbo can tell which pet is doing which activity, it knows the difference between people and animals and we love the daily diary feature to see what our kitties were up to all day! We love Furbo and plan to get more treat dispensers soon!

Had this for 1 day. Did all the troubleshooting and it would not stay connected to the internet when I tried to purchase the subscription. I saw the canned response about the internet and it has nothing to with my connectivity. Returning and will not repurchase.

Happy to see I can now listen without turning on the mic. I’d like to be able to record video without the one minute limit. Not really a 5 star app still, but should be rated higher than what it is

Connects for a bit, but then nothing. Probably headed a different direction.

Terrible because now the software automatically show up in superzoom. No way of shrinking it. Also if you're using a tracking camera .. the superzoom limits what the camera will track! Tech support knows and isn't doing anything!

The app and its functions are all great but doesn’t connect 90% of the time unless I’m at home… I will get notifications about my pup but am not able to access the live feed when I click into the app. Very frustrating

It never connects to live feed anymore . It says my dogs are barking even when they aren’t there.Its not my WiFi because all my other cameras work fine .Furbo is a waste of money

To those asking “why does this have such bad reviews?” Maybe actually read them? I’ve been having awful connection issues since I set this thing up. My boyfriend is able to pull up everything fine on his end, but when it comes to my phone I get NOTHING. My dog suffers with severe anxiety so I would like to be able to check up on her while I’m at work, while my boyfriend is unable to due to his job being high traffic. All I get are notifications on her howling or crying, but I’m completely unable to check the camera or talk back to her without the screen freezing and blacking out. 100% regret buying this, almost $100 out the window with a REQUIRED SUBSCRIPTION + paying for the camera. The fact that Furbo will only address but not fix this issue is insane. Please go with another brand. EDIT: Since you guys wanna get cocky, it’s not my internet. 1GB should not be making my furbo disconnect, especially if I’m already having notifs on my dog going off.

Developers are blaming users instead of updating their app to work on newest iOS updates. No way are that many people all experience network issues. I have walked through all their common troubleshooting steps and replicated on multiple network connections (different routers, with multiple other network cameras working fine on each) and different phones to stream and it’s only happening on iOS. Also, it can still connect enough to push audio to the Furbo, and launch a treat, just not stream the video from the device to the app. Fix it and stop blaming your customers

Since the latest update the iPad app version camera is super zoomed in and there doesn’t seem to be a way to zoom out unless you sit there with the screen constantly pinched. Ridiculous. Hoping it’s resolved soon, until then the app is useless to me and it we’re still paying for it. Please help!

Hasn’t worked in MONTHS and they have the nerve to re-charge me $75 for a yearly subscription when I can’t even view the camera feed from their app?!?! Didn’t give any email notice about the subscription renewing and no way to cancel it other than to chat with a bot that gives Taiwanese characters as auto prompts to select. Finally I got to a point where it said someone would review and email me within 48 hours. Ridiculous DO NOT WASTE YOUR MONEY

The cameras have no functionality for adding or subtracting users. They don’t update the software properly so the camera constantly reports ‘disconnected’. The ‘calming’ is super annoying and not remotely helpful.

There is no feed button appear on main screen anymore on iPad although it works fine on iPhone

I’ve been struggling with connection issues and it’s multiple times a day. My plan moving forward is to unplug and not use it at all since it doesn’t work.

Furbo used to be solid and capable of quick notifications, accurate descriptions, and quality sound. Around the launch of the subpar AI assistant, everything positive has consistently gotten worse and worse.

Constantly losing WiFi connection. I have to unplug and replug the device at least twice a week. Not sure if this product is worth the money. I was so looking for to this product but It’s been a disappointment.

Works fine on iPhone but on iPad image is super zoomed in and you can’t back out. If you want folks to spend $70 a year on your service you should have at least the basics working right. Also a day and night version of the app badge and light and dark mode for the app would be helpful.

I’ve over the past few months lost connection to the camera I assumed someone was unplugging at my home! I now know this is not the case as I can not even connect to the device. I’ve spent t hours trying to fix it and have no other connection issues to any device on my WiFi just the furbo. I will be canceling my subscription at this point

I absolutely love having a Furbo and the ability to check in on my fur kid and have piece of mind that things are safe at home.

I have had for a couple years. Works great. Not sure why the reviews are rated low it is great!

I’m suddenly getting alerts hours after a motion or alert has occurred with my dog but the alert is saying it’s happening right now. I know for sure the timing isn’t correct because my dog is sitting next to me when these alerts are coming in. I’m going to try and unplug and plug it back in to see if that fixes it. Not helpful if this happens when I’m not at home thinking something is wrong with my dog!

I used to love this camera app but now, just as I got my new camera —before I have even activated it-the app keeps losing connection to the camera like everyone else on this page is talking about and clearly the developers don’t care and they just want to redirect you to some Help URL… Tone deaf people also trying to push AI when no one wants AI on this app either. Why would we need AI chat on a dog camera? Get real. Furbo has gone downhill. I’ll be returning my camera.

I’ve been having connection issues for months. Solid yellow light. Can never connect to my app or phone. I’m cancelling my subscription since I can’t even use the thing.

This thing is solid and the app is straight forward. You can turn on (or off) different notices and notifications that it alerts you of. The picture is clear as day w an easy zoom in. You can record or snap a picture. I’ve been across the US and was able to connect reliably. I use furbo for my kitties🐈‍⬛

I purchased my Furbo in 2022 and it's already not working. The yellow light is on meaning it's connected to wifi, but camera never loads. I talked to support and they stated it's a hardware issue and offered "(a deal)" I pay $69 for Furbo nanny just to be sent the exact same model I have that's had issues. No WiFi issues on any other device. Did all the steps they suggested. It sends me barking notifications but no camera. Would not recommend, they won't stand behind their product and it craps out. They stated "wear and tear" contributed to the life span of the device. In this case wear and tear is sitting on the same table untouched for a couple years.

Keeps losing connection and having to reboot unplug or reinstall isn’t a solution … Not happy will look for a replacement solution for monitoring my pet