Furbo Dog Camera App Reviews

5 add

There is an issue connecting to the camera over T Mobile cellular network. It was fixed in a prior release, but a recent release appears to have overwritten the previous fix, so it no longer works again unless connected over WiFi. This is extremely invonvenient. Please spend some money on proper development methodology and QA your code.

Still not working with T-mobile. This was fixed momentarily a few months ago but not working again as of 20 January 2018

Same review as everyone else. I have T-Mobile and I'm unable to view the camera unless I'm on wifi. This sucks big time as I live in an apartment complex and have protective dogs that like to bark at random things. I can't effectively use the options to calm them down/give them treats if I can't get the camera to work. PLZ FIX THIS

Won't connect with t-mobile.. Multiple times now that it hasn't worked. Getting tired of a basic camera that can't connect via cellular.

T mobile connection does not work

App is broken. Will not let me connect to furbo over cellular data. Makes the furbo useless

Paulina

This is the worst app ever!!!!

I want my money, and 12 hours of my life, back

If you are inexplicably optimistic and enthralled with the premise of visiting your fur babies and dispensing treats, regardless of the many, MANY poor reviews, then follow my lead and try this product. But if you have better things to do than read trouble-shooting suggestions, reset a console, turn your phone off and on, pray for green lights, send screen shots to customer service (for which no reply is coming), for hours on end, then do those things instead. Like walk your dog for real. I'd love to be one of enthusiastic vloggers who say "the quirks" are frequent but tolerable, but I like the stuff I buy to actually work.

Love the product... hate the app

I always have connection issues, and it’s not my WiFi. I have to unplug my camera once a week to restart it so that it can sync back up with my WIFI. If it weren’t for the connection issues, this would be 5stars!

Awesome!

I rely on this so much when I’m at work! It’s so nice to be able to check in on my pup! This company deserves more credit because their camera works better then most security cameras. I know how difficult it is to create an app with hardware like this so hats off to you guys. You also paid me to do a promo on Instagram @steelhusky and this is one of the many products I got for free and genuinely use everyday!

One star to Five star overnight

I set up Furbo last night and was initially frustrated by ‘unskippable’ review request, having never used the device I had to give a 1 star review, as others have stated the ‘forced’ review was not a positive introduction to Furbo.... That being said, my furbaby loves... I mean LOVES 💜 his Furbo. He was licking the treat dispenser...I didn’t exist LOL. So great to be able to check on the center of my world & show him some treat love while at work. Setup was a breeze, if all else fails...read the directions 😉 . Recommended wholeheartedly!!

Great when it connects.

I was very excited when my daughter gave me this for Christmas. Nine times out of 10 it says “failure to connect” when I’m not home. Of course this is when I want it to work, to check on the dogs. I have to re-connect to the Internet three and four times a week. I am very disappointed with it. I have no idea why it disconnects. I have to keep the alerts off because it is always alerting me when there’s nothing going on. I can be sitting in my kitchen no one else in the house and then I’ll tell me there’s a person and the living room. I would not recommend this unless they fixed all these bugs.

Still have concerns

A while back they had a firmware update that would take screenshots even when the Furbo was off. I still have concerns that the camera is really off when it says it is.

Updated

Update: 5/21/18 Unit has failed me again along with the app. Original review was for 1st initial unit now I’m on the 3rd unit. Seemed to be working moderately ok until 2 weeks ago. Updated app, reset several times, reset phone, tried different charging cord/blocks. NOTHING. not much help from support either, they seem to not stand behind the product. I was an initial purchaser before it was in production and now it just it a huge disappointment. App is clear and easy to use. It kept disconnecting from my wifi for no reason and had to restart it several times to get connection. Video,camera, & mic seemed to have massive lag as did the treat button. 3 taps and only released treats 1x. All in all great product, dogs and people happy!

Which trash can do I put in?

$200 for nothing. Will not connect.

It just don’t work!

I like the idea of it, it’s really unique, but if it works! I’ve had Furbo since Christmas and many times it just doesn’t work. Like it’s plugged in, connected to wifi, I see the light on but it just don’t work. Also it has problems woth sending treats. So there are 2 reason for Furbo’s existence and 2 of them are just not working! I wanna return it back or problems to be fixed!

Every noise is “your dog is barking “

If you have a noisy house, you’re going to receive too many notifications. Every noise is perceived as a fog barking. Loud voices, sneezing, birds , laughing. By the end if the day I have more than 40 notifications on my phone!🤔🤔

Seriously love it!

Not sure why there aren’t a ton of positive reviews here!! Everything I wanted, and more. Super legit camera, nicely flings pieces of my dog’s food instead of treats, veryyyyy wide camera picture (favorite part of Furbo) and honestly I have no complaints after having it for a short time! This #CrazyDogMom approves, and then some!

Frequent connection problems

Worked fine until the recent update which probably isn’t the issue itself. What’s frustrating is having to resync the wifi again, for the 100th time since I got the furbo device. I hope I’m not coming home to a mess because I have no idea what’s going on. It seems like 7/10 times there’s connection problems. When it’s working, it’s great though.

Huge disappointment

As the proud owner of a lovely 9 week old pup... I am stuck with the separation anxiety. I want to know how he is doing and reassure myself that I will not receive any complaints from surrounding condos. The app blows. I cannot get it to connect most of the time... despite the lighting system showing it is connected. If I unplug the system and try it works for one round then doesn’t... super helpful for $200+. Now when I first got the device and uploaded updates etc... it tells me that I can have access to “premium feature” that are “free for now”... motion detection, etc.... who pays for their camera to work!? Are you kidding me? That is a premium function?!? I can get a $20 camera that doesn’t launch treats, but offers more functionality and reliability than the Furbo and it’s terrible software/premium functions. My expectations were for the device to work... not only does it not work, they want to charge you to use the device in the future... get out of here!!!

Never works

I’ve been through three or for replacement Furbos now and the mechanism that throws the treats constantly breaks. Additionally the video freezes every time I hit the throw a treat button and I have to restart to see if my dog got it. No trouble shooting has helped. For the price, find another toy.

Not working, please make compatible with IPv6 on Tmboile iPhones!

Still not working on T-Mobile using an iPhone 6s. After doing some digging it seems to be related to the app not being compatible with IPv6 protocol. Please fix as I can only use on WiFi!

LISTEN TO YOUR CUSTOMERS

I got my Furbo back in November. It worked fantastic until about a month ago where I am no longer able to connect to the camera through the app. I have tried everything and ever bought a NEW Furbo. Nope. Still doesn’t connect. PLEASE FIX THE ISSUE. The majority of your customers are frustrated as there is no number to call and the ‘customer service’ via email is useless.

Was great until it wasn't

It worked great, was easy to set up, and pretty easy to use. Loved being able to connect with my dog when I wasn't at home. However now the app doesn't work. It won't connect to the camera on wifi or with data. Just get a big red exclamation point of failure.

zero stars

After trying for hrs. to set up... no response from support. Look at other pet cams, terrible app they basically steal your money.

Stellar product from a stellar company!

I got my Furbo camera a little over a month ago. I was having the same issues most of the negative reviews on this app were having. So, I reached out to Furbo customer service in an attempt to fix the issue. First off: The customer service absolutely stunning. My case landed on a very lovely woman named Jen. She listened to my complaint and we talked back and forth about what exactly was going on with my device to cause the issues I was having. You guys...not only did she personally connect with my Furbo camera (I gave her permission to do so) to see exactly what is going on with my device and experience first-hand what was making me so angry, but she also sent me a ton of treats for my Furbo. Furbo has easily the best customer service and they stand by their product (as well they should) because this device is just phenomenal. Some of you giving negative reviews should really attempt to contact customer service before you blast a truly good company. You’d be surprised how far you can get by just being kind and polite.

Not good for overseas

I’m active duty military and this app was doing it good for me until this new recent update. Why did it have to disconnect me from my furbo or why do I have to stand next to it to update? I don’t mind updating it except I’m unable to because I’m over 400 miles away from my furbo. Now every time I try to check on my dog I’m left with a blank screen.

Worthless attempt at a pet camera

Save yourself the heartbreak of wasting $250 or whatever this junk currently costs and buy a $37 camera that has an app that does what it says it will do, all while not saying the alerts are premium features that will cost money in the end. If I could return it, I definite would. And no, I wouldn’t recommend this for a friend.

Fun. When it works.

Far too inconsistent, with countless different issues when trying to connect.

Love this app!

Works flawless for me from anywhere! During long days at work, it’s totally fun to check in on my baby dog and throw him treats! If I notice that he’s focusing too much on barking out the window, it’s good to change his thought direction! Love my Furbo!

Great

We have used this now for over a month to keep an eye on our puppies when we are away. It’s been a total comfort! I can see what they're doing, pop them a treat if needed, and even talk to them. What more could we ask for? We love it!

Furbo

My dogs and I love it !

Does not support iPhone 8 Plus

Works fine on every iPhone and iPad in this house except iPhone 8 Plus. This includes iPhone 6, 6 Plus, 7, 7 Plus, iPad Pro 9.7, 10.5. I'm not sure about iPhone 8 or 10. On top of this, they intend on making Smart Alerts a premium service, meaning charging for this as an in app purchase, which is beyond belief. These features should be included in this overly expensive, partially functioning toy. Customer service is not all that great. After numerous emails where support runs through countless scripts, are your issues brought to level 2 support. My issue of not working on the iPhone 8 Plus was answered with, “continue using it with the iPad until it can be fixed”. Of course the iPad app is not native and ugly on the 10.5” Pro. Furbo has turned into an expensive paper weight and will be returned to the store.

Latest update

App is stuck saying to download the latest update but there is none. Can’t use the app cause the pop up message won’t go away. Now it is unusable.

Terrible purchase basura

It never works !!!!! Este producto es pura basura No lo compren se arrepentirá si lo hace nunca trabaja no pierda su tiempo y dinero 😡😡🤑👎👎👎👎 basura

Good camera, terrible app, so useless overall

Unable to connect using data, only works when I am at home on the same WiFi. I’ve been waiting for an update to fix it, there is an update now, but the app is stuck in a loop trying to update. I have deleted the app, downloaded it again; problem persists.

Do NOT Buy.....JUNK

This product DOES NOT WORK!!!!. It goes down regularly (twice a week) and then you have delete the app and start over from the beginning. Please please don’t waste your money

Please fix the t-mobile problem.

Seriously, fix the t mobile problem. I feel like I completely wasted my money.

Good, but please make it cat-inclusive :)!

I got the Furbo as a Valentine’s Day present so that I could keep an eye on my cats when I’m out of the house. So far, I really love the product, and I haven’t had any problems with the app. My only complaint is that you can put in a ton of customizable information about your dog, but there’s no option to customize the app if you have a cat! It definitely isn’t that big a deal and doesn’t really affect how I use the product or the app, but I’ve seen a few reviews talking about using the Furbo for cats, so it’d be nice if they’d make that an option in future updates!

Relief for dog owners

I am not lucky enough to work from home, and Furbo puts my mind at ease. I can check on my dog while I’m in the office, at the gym, anywhere that I cannot bring my dog along. It works best if the furbo is connected to your home WiFi. As long as the furbo is plugged in, and on WiFi everything is great. It also depends on the connection of your phone. If you’re in a dead zone, obviously no apps with work. If you’re using data or on WiFi on your phone everything works great!

Good experience.

Got this to watch my French Bulldog. Setup was easy and for the most part worth the 150$ or so I paid. Only had a few small problem and suggestions. First, it shoots more then one treat sometimes. Also, a force setting would be nice. 2nd, the time zone setting doesn't reflect the time stamp in the video. Other then that it works as advertised.

Fantastic Christmas gift

Even my skittish boy Saban is into the Furbo. We thought Pearl would be the only interested but nope, they all love it. Even the cat!! Was at a high basketball game the other night and tossing treats was almost as good as the b-ball game. Sometimes the video stream gets bogged down, but my other apps do as well. The perfect gift for our household.

Great concept, horrible product and app!!

The camera costs $200+ . In order to use their product you MUST use their app. Also they have things called smart alerts ( purpose of having security cameras in the first place is to be notified if something changes )! Most times these don’t work properly in the first place .... They are going to start to charge you monthly for using a service they should include seeing as you just spent a car payment on buying the dang thing!! This app is unreliable. It fails often , glitches, freezes , won’t connect .... and good luck contacting this company ‘s service department . Don’t waste your money or time on this unreliable app and. Poor quality product . Completely not worth the price tag !

Can’t setup

I just got the Furbo today as a birthday gift and after downloading the app, I have been unable to set it up. I have tried numerous times only to be told the WiFi timed out? I know my WiFi is plenty fast so I’m not sure what the problem is, but I may have to return it.

Guys...this is ridiculous. Read your reviews and learn from it.

I can’t on my good mind give a good rating when the APP DOESN'T EVEN WORK. Why does it fail to connect to the camera every time? All settings and connections are fine on my end. I go to settings in the app, and it says the camera is switched off? I didn’t do that; why would I? The app then gives me the loading circle, but never loads and so I can’t even switch the camera back on in the app. What’s the point of having this $200+ device when the app doesn’t work properly?! If this wasn’t a gift, I’d be ALL OVER returning it.

Awful app

I love my furbo, but the app never works. I have to uninstall and reinstall the app anytime I want to see my dog. It’s so frustrating.

Could never connect

I could never connect via Bluetooth and so I couldn’t use the app or the product.This is not ready for primetime use!

Good camera but app very unstable

Very disappointed in this product. App is very unstable. Keeps spinning and spinning and not able to use it as intended. Please focus on fixing the bugs and it would be a great product.

Love this product!

No other dog camera on the market provides for my needs like Furbo. I read some of the other reviews on here and I don’t know why my experience is different but I don’t get any pop-ups and it definitely works on WiFi away from home. I know when my dog is barking (or howling) and then can nip home quickly before any “accidents” occur. Or just talk to her and shoot her treats to distract her. Sometimes I just keep it on at work as it’s nice to see her snoozing away. Definitely a must-have for the barking alerts, ability to talk to your dog and ability to shoot treats.

Notifications every single minute, literally

I have all notifications turned off and it has notified me every minute for well over 30 minutes that my dog is barking, while I’m home and he’s not in the room.

Add to app

Lots of improvements needed 1st they either need to add an I’m home option or detect that I am home. The person in the house thing is nice but it tells me that I am someone is home when I am home

Lots of fun with Furbo

The setup process probably took longer than it should have because we were trying to connect it with our 5G network rather than the 2.4G network. The directions do say 2.4G only but a little more information as to why would be helpful. At first I was concerned that we had purchased a product that was not compatible with our network. As far as Furbo and the app is concerned, both work as intended and it has been a lot of fun watching and interacting with our dogs while at work. It would be nice to be able to view a larger version of each of the snap shots taken during activity alerts, selfies and such without having to save them. Also, the tiny arrow is hard to see in the tiny snap shot on the home screen. I’m hoping there will be enhancements to the app to address this at some point. Again, all in all once the setup process was complete we have found no problems with the app and look forward to some enhancements to add to the fun.

Love the product, hate the app

Got this for Christmas and tried it out a few days before writing a review but I saw problems immediately with the app. There are too many to mention but here are a few....I have no problem connecting via wifi at home. But when I'm not home, I have to turn off wifi and use data. No big deal but odd that it will only connect to wifi at home and app just spins if I'm at work. If I'm home, I don't need Furbo to give the dogs treats. Duh. Also, every time I open the app it forces me to give it a rating. Even before I used it the first time. You can't continue if you don't rate it. After a few times I started giving it one star and adding a comment to stop asking me. I did this a few times and it stopped forcing me to rate it. When it offers you premium services etc. you have no option to skip, you can't open the app unless you agree. There is no option to x out of the pop-ups. The app actually worked better before they made me take the "free for now" premium services. The bark alert is turned off because it sends it when anyone speaks or makes a noise in the same room as Furbo. Even though the alert shows as off, I get dozens a day. It's annoying because I wear an Apple Watch. The camera is decent, and the dogs love getting treats when I'm away. If the app weren't so buggy I would have nothing but great things to say about the product in general. I love the idea of it.

Frustrating product

The Furbo camera dispenser is nicely designed and seemed to work, but like other reviewers, the updates took too long to load, and I haven’t been able to connect since the one and only time it worked. I wouldn’t buy it again.

You hurt my dog

The thing spat a treat at my dog and it hit her in the face an now she is scared of it and hurt. Fix the treat tossing so only one treat comes out and not at the speed of light. Great idea... poorly executed.

Pretty cool!

Good job all around! Neat concept and glad to see my pup anytime. Two ideas that I’m sure your team has already thought about: a quick/easy off button for both the app and product when I’m home (currently tucked away in settings) and a quieter throwing apparatus. Otherwise great job

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