Furbo - smartest pet camera App revisa

Not sure why there are so many negative reviews. This thing is great, great camera and sound quality. Never had any issues with connection speed or quality!

I had the camera for about 4 days for my new puppy. It was great until it stopped working. The camera quit working one night out of no where. I spent hours chatting with the AI help assistant which walked me through the same process of restarting and reconnecting the camera. Every time it failed but whats weird was the app was giving my notifications and showing me videos taken but not the live feed or treat toss function. After hours trying to reboot and fix the issue I gave up and messaged customer service. Customer service was less helpful than the AI, asking for my address and a picture of the bottom of the device. I couldn't provide a order # or purchase receipt since it was a gift when I got my dog. Since it was a gift they were unable to offer anything of use aside from me purchasing a new camera! Ditch Furbo, I swapped camera systems after this issue for a no-name amazon find for half the price with the same functionality and better camera quality. AND no monthly fees for a nanny function!!!

I just bought it and i loved it but i have to return it as it needs to pay subscription IF you want to use the device!!!

I love Furbo it’s a good way to see my dog give him treats and love the camera quality. AMZING product

As most of the recent reviews state, I also had no issues since buying it July 2024 other than the occasional but rare connection issues that are bound to happen with any device. In recent weeks however, I have made sure the device is up to date yet the connection issues are extremely frequent. Multiple times a day I get the "Furbo offline" "Furbo back online" on its own without my resetting, however the offline lasts hours. Most of the time, I am able to reset it again in person and it will go back online but then go offline again. In my entire time with Furbo, it has never had such frequent issues until a few weeks ago and it clearly is not unique to just me. I have informed Furbo of this but their response was too generalized asking about distance to router, speed test, etc. but I know it's not my internet connection or distance. Hopefully they can figure out what the issue is across all our devices and fix it. I wouldn't mind reverting back to the pre-AI.

Good quality camera

The camera is actually amazing to have saved my dog a few times but since I am not needing it anymore I have been unable to cancel the subscription and am still getting charged $8 a month for a subscription I’m not using. Have been trying to cancel it for about 7 months now…still getting charged. Sent email after email and nothing.

I loved this furbo camera and the ability to check on my pup and provide treats while I was away. It worked flawlessly for about a year and a half. Then it disconnected and will not reconnect. It’s been useless for a year. I can follow all the instructions to unplug and restart it and it will connect, take a new image and throw treats once and then immediately disconnect. The home WiFi connection is stable. The problem is with the Furbo and it’s not old enough to be this useless.

Needs a software update maybe. We tried everything. This product was way too expensive to only last a couple months. Very disappointed. If anyone from Furbo responds we have tried everything 3 or 4 times. Fix the issues! Junk don’t buy…

This app or hardware definitely have some flaws which disconnect the device pretty often with no reason. This worried me because we have a pair of dogs who may have troubles occasionally.

Every time I try to watch a video of my dog moving, the app closes.

I didn’t pay extra for the premium device to get bombarded with spammy ads trying to upsell me on their unnecessary Furbo Nanny product. It’s literally on every page of the app with no way to dismiss or opt out and completely ruins the UX. This would be a five star app if not for that.

Spend more time trying to get the stupid thing to work than I do caring for my cat. Chooses to work when it wants to. Uninstall, reboot, repeat. May work 1 day out of 7.

I don’t like how the default goes to “videos for you” I want to see all videos and it doesn’t start with the most recent one you have to scroll up. I also don’t like you adding a cat paw on the Home Screen. It’s for dogs I don’t have a cat this has always been for dogs so at least let us pick a dog or cat for the home screen The camera doesn’t follow him like it should and will get stick sometimes facing a wall. I have three of your cameras so when one is recording it seems like the other doesn’t idk why.

Had my Furbo for about 3 years with no issues. Now it’s a glorified treat holder. I’ve reset multiple times with no positive end result. What a shame.

Believe the one star reviews. Customer service is subpar. They said I needed to purchase a new one for $119 dollars. There is nothing wrong with the one I have except it won’t connect anymore and when it does it last shorter than a day. They say it’s a hardware problem but it dispenses fine once you find the proper treats which is also a challenge to do. Sheila the rep I had said the discount was based off the $210 retail price. It’s $169 at Amazon to replace something that I had that was fine a week ago. Terrible customer service, wouldn’t even match the price I originally purchased the device for. No supervisor. It is what it is. I would strongly recommend not to purchase this item bc you’ll be paying more money to replace very soon into the future. I am not interested in their subscription that push for you to buy. I would have never purchased this device in the first place if I knew I needed a subscription to it to get a better deal. Just buy a mini camera for 90% less than this device costs and give your pet treats when you see them in person. I am so disappointed. It took a week for customer service to come up with their offer. Ridiculous!!!

I was hoping today’s update would be the one but nope, still no connection to my main Furbo. Giving the app 2 stars because, oddly, there is a connection to my Mini Furbo.

My furbo worked perfectly for about a year - then connection issues began until it fully disconnected. I emailed back and forth multiple times with furbo trying every trouble shooting option they gave me - it doesn’t work. And then they reupped me for the following years subscription! Amazing. Still haven’t fixed it and we’re almost at ANOTHER YEAR so I’ll go ahead and cancel - don’t waste your money.

This app, and the product itself, used to be great. It was easy to setup initially and, troubleshooting used to be a simple task. I’ve had Furbo for several years now and I never used to have any issues with being able to access the live camera feed. But, since this past November (2024), I cannot access my Furbo most of the time. I have tried every guided action recommended by the app: I have unplugged/uninstalled/changed WiFi networks/moved locations/tried my guest WiFi network/etc. I have watched videos on YT and even dove down the rabbit hole on Reddit. All to no avail. However! The bizarre thing is, once I leave my home and travel outside my WiFi coverage zone (roughly 2 miles due to WiFi extenders), I can somehow successfully connect to Furbo and view the live feed. While that is good, it doesn’t help much when you’re living on a large acreage and are working a farm for a living. I should be able to use Furbo even when I’m not that “far” from home. My pet is older and she can no longer keep up with me and I need to be able to check on her while I am working in the pastures/wood shop/etc. That is the only reason I purchased Furbo. Also, Furbo’s customer service is not of much help. The representative will just ask me to do the same steps that I have already completed, many times over. When it’s time to stray from their script, I am told that I have a case number and someone from Customer Service will be in touch with me shortly. I have never heard back from them. Not once. We finally decided we had had enough this past weekend and purchased a new camera system that has already been much more reliable. I am pretty tech savvy and confident in setting up new tech/networks - and this product makes no sense to me. It will work when I am in remote Canada for work but, not when I am a quarter mile from my home. If you’re considering purchasing this product (I have the pet camera + treat dispenser), use caution. I never write reviews but I was compelled to after I missed my pet having a seizure because Furbo had disconnected randomly, once again. This is not a reliable product and the app is borderline useless.

Like many others on here, I haven’t had a stable connection with Furbo for a few months now. When I plug it in it stays in a purple light and keeps making a buzz noise. It constantly loses connection and the treat dispenser even stopped working. I had it for a year with no issues until now. Very disappointing

Horrible app :/

Haven’t been able to use my Furbo (from 2022 so not even that old yet) for 6 months. I have done all the things hard reset, redownload the app, reset the router. It still will not work through the app. I’m so tired of companies updating their software for new products and screwing over their existing customers. What a waste, now all these devices are going to end up in the trash. Will never purchase another one of their products after this experience.

I love the idea of having the videos to watch back of your pets but every time I go to to watch them, the app crashes.. would like to see if this can be resolved

The app crashes anytime I try to watch a video

It worked great for a few years then connection failed and like other reviews said, I did every possible step the Help Center suggested - three times - and connection continues to fail. I had two and will not purchase again.

It always just disconnects at the worst times, when disconnected it won’t give alerts or track. I’m paying monthly so please fix this!

This product is a scam. The unit itself is massively overpriced and they layer a subscription which is very hard to cancel on top of this. Stay away.

I have had my Furbo for years since 2020. I loved it but now it’s completely unreliable. My internet works on all other devices but only sometimes allows me to connect to my Furbo. However, more times than not once Ive finally connected and leave my place it’s spontaneously disconnected. Sometimes it will initially say disconnected in the app then luckily it randomly connects a few seconds later and allows me to view my dog. I’ve tried everything closing the app, rebooting etc but I’m having to do this daily to get this to work. I used to have to do nothing just open the app and press power. It seems like as soon as I turn it off in the app it disables everything requiring a whole reconnection process. I subscribe to your service to receive alerts but for whatever reason it no longer works. This needs to be fixed or I will be cancelling.

Connection problems on camera from 2021

There needs to be an option for the camera’s live view to automatically rotate on your phone (depending on what way you’re holding the phone). Like ring for example. I shouldn’t need a different fubo for it to rotate on the app.

I thought it was just me having issues. Until I read these reviews. I too, have been having multiple issues with my Furbo connection to the internet. It used to work great. I loved it and raved to people about it. Even bought one for my aunt I loved it so much. But now it’s literal garbage. Just a paperweight with dog treats in it. I’ve emailed and chatted with the Furbo bot…and nothing. Still can’t even use it. Beware. And buy something cheaper since this will only work for about six months then die on you.

The only notifications I wanna get are about my dogs within the plan that I have. I do not need a notification coming to my phone about a sweepstakes via survey. I would like the option to turn it off if there is any communication that is not specifically tied to my dog.

Was amazing for over a year, I recently just renewed my annual membership and now the furbo won’t connect. Please update the app so that it can pair again. I have tried everything support sent me and still cannot connect. I know my internet connection is not the issue):

The AI shows corporate is lazy, and it’s incorrect. Remove it.

My spouse and I got this because it would allow him to record a message and give a treat to our dog while he is deployed. For that it works well. We have three Furbos, the original, the 360, and the mini. We also foster dogs and it is a useful tool for us. Here’s where it falls short: issues with tracking small breed dogs, excessive in-app advertising for the subscription (which I pay for) and products, and the lack of accessibility and clarity in its app design. We have a small breed terrier mix, she is short. Furbo has always struggled to track her as well as they track our larger guest dogs. It did well enough to try the 360 but that one struggled more than the original. I thought when Furbo expanded to cats that they would improve the tracking of small dogs as well. No such luck. If I already pay for your services don’t advertise them to me outside of right before renewal. It’s annoying and it makes me want to cancel my existing services… I want to see but fixes and accessibility updates. If your product is good, works as designed, and doesn’t annoy me then I will sing its praises and get my friends to buy it. App design/accessibility… the radio buttons for scheduling are the bane of my existence and explained so poorly that I accidentally created my schedule backwards the first time. I work in software and rarely say this, I Hate It! It is excruciating to use, it is exceedingly difficult to move the buttons to exact times. It is more difficult to get each day to the same times. Additionally, as a user, I should never have to go to the Help Site to learn how to implement something as simple as a schedule. App design/accessibility cont, so small dog and the new “AI” - let people opt out of the AI! I can’t correct the AI mistakes and the summary is bad, if not problematic. My dog is allowed to eat a snack in the carpet, the AI thinks she is eating the carpet itself… this is one of many examples in this category… App design cont… in an open concept house, the cameras overlap when it comes to picking up audio. Furbo needs to prioritize the visual plus sound and not switch to a camera catching the sound that has no visual on the dog. For whatever reason, especially with small dogs, Furbo tends to miss the most useful moments. Especially when it comes to my foster dogs. Recent example: foster dog was in a play pen with a crate. Foster dog figured out how to get on top of crate. Furbo missed how foster dog gets out of play pen - best guess, they jumped from on top of the crate out… but I’ll never officially know because the Furbo missed it… I have a video of the dog on top of the crate. Then a video of him walking outside of the play pen. Furbo’s primary function apparently malfunctioned… For the original use case of my spouse can record himself giving a treat to the dog and check in on her during deployment. The Furbo mostly works, the AI is slowing it down and making it more annoying to use. For using the Furbo for its intended purpose, it falls short. Go back and improve your primary feature set and take the AI out and make Scheduling actually easy to use. For scheduling, I want to a week day schedule and a weekend schedule. I want drop downs. I want clarity in language so I know if I’m keeping the camera on or turning it off - and no, it’s not obvious right now which is a huge problem and it’s exceedingly difficult to use. Make the app work as intended based on the primary feature set and people will stop selling Furbo on FB marketplace

Device will not connect & does not provide a path to enable - returning the device to the store

Like others report, my Furbo has been having connection issues for months but now it won’t connect at all despite trying every single one of their suggestions. Unplug, reset WiFi, hard reset, remove device and log back in, switch cord/adapter, reboot phone/bluetooth/app, check for firmware updates. My phone, iPad, and smart tv have no problems connecting OR streaming from my WiFi network. Spent over 2 hours today trying to fix it and no luck.

Keeps disconnecting and camera dysfunctions , and trying to upsell when the basic functions can’t even work!

I travel a LOT for work and with the price point for this product, it is extremely disappointing that it constantly disconnects from the camera. Updated phone, updated device, fiber internet with high-end router, followed all troubleshooting instructions, it works 100% when I’m at home, but when I’m gone, it malfunctions. Kiiiiiinda defeats the whole point of the product. Find a different product, this one isn’t worth it.

Worked fine for a few years, camera stopped connecting

Camera randomly stopped connecting to our app after a month of zero issues. Customer service is very unhelpful and continuously ended our chat while we were in the middle of connecting and I would have to start over with someone new. They sent a new Furbo which also did not work and that was a nightmare to deal with customer service again. They sent a third camera and the box was beat up, tapped together and the Furbo was covered in caked on dirt and was scratched. So disappointing considering how expensive the subscription is and we can’t even use it.

I didn’t even get a chance to try if the treat can be successfully given out before the system asked me to activate the plan. Terrible!!!!

Love the concept of Furbo, but the app is bogged down by the Ai “feature”. It is more of a nuisance. I didn’t purchase my Furbo in order to ask Ai how to care for my pet. I bought it to keep tabs on my pet while I’m away and toss her treats. That part works fine, but the app is pesky because of the Ai.

Everytime I try to connect, it’s a coin flip on whether or not it’ll connect. Save your money and get a different company’s product

I literally tried to connect my camera to my phone but it would not connect once at all. I literally bought this to SEE MY CAT and you are telling me the camera cannot function and let me SEE MY CAT. Bought this solely for the camera purpose and the camera just didn’t work. 🤦‍♀️🤦‍♀️🤦‍♀️

My Furbo worked great for the first couple of years, but recently it’s had connectivity issues. I’ve done everything under the sun to troubleshoot but it’s completely unusable at this point in time.

Seems like lately it can never connect to network. With 2.3 stars average I would think he would want to get the bugs fixed.

Furbo was good then all of a sudden it disconnected and won’t reconnect. When I log into my account on my phone I don’t get the option to see my account so I can cancel the service. If I try to log into my account at work I get an IP address mismatch. This is ridiculous. I don’t recommend this devise to anyone.

The camera itself is great and seems to be working to curb my dog’s barking when I’m gone. With the app I can’t get sound to work consistently. Video clips have no sound unless you download them and sound on the feed only comes in when it feels like it.